Customer Review

 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Luis 
 
2026-08-21
 
 
  
Servicio excelente. Vehículo superior limpio, conductores puntuales y amables y lo mejor, seguimiento de dudas e incidencias por WhatsApp de manera instantánea. Quizás es un poco mas caro que otras empresas, pero vale la pena, al menos, asi pensamos nosotros. Muy recomendable.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Matthieu Guimezanes 
 
2026-08-20
 
 
  
We had a great experience with Kens Osaka Taxi, from first info gathering and counsel to registration and then ride. The taxi was exact on time (5h30 in the morning), very confortable, and fully in line with what was promised. The driver was nice and careful, we really  recommend using their services.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Casey Adkisson 
 
2026-08-20
 
 
  
Great driver and car - easy setup without any hassle. We needed a ride from Kobe airport to our hotel in Osaka and with just a few messages everything was set up and never had to think about it again. He was there at the airport with a sign and a smile. Highly recommend!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 sergio freyre 
 
2026-08-12
 
 
  
They provide excellent service, on time, great vehicles and super professional. They can offer many different vehicle configurations according to the needs of the customer. Will definitely call them again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Alexandra Wiedman 
 
2026-07-31
 
 
  
booked a last minute jumbo taxi, and they were the best! Super professional, friendly, and if you are concerned about having English speaking drivers, you will be happy.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kirsty Lamb 
 
2026-07-21
 
 
  
Excellent comminucations. Brilliant driver. Clear instructions on how to meet our driver at the airport. Very comfortable car. Would absolutly recommend and use again!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Pam A. 
 
2026-07-15
 
 
  
Had a great experience with this company and the driver. Very professional staff to communicate with, comfortable seating in the luxury van and a punctual/kind driver.  We easily made it back in time for our cruise and had a chance to enjoy 3 unique/beautiful sites (bamboo forest, temple and fish market in Kyoto).
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mic Rod 
 
2026-07-15
 
 
  
Very nice and helpfull. Ordered late night and driver was on time next day. Comfortable and clean car.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 shana Nater 
 
2026-07-13
 
 
  
So this review is 2 years late (sorry I thought I left one). I want to say i highly recommend them.  I booked them to take us from Itami airport to our USJ hotel.  So, September 2024 I used them for what was suppose to be a pick up from Itami airport but our fly got delayed multiple times and we missed the last plane heading to Osaka. I kept them in the loop the whole day. I contacted them saying to get to Osaka we are now having to take the shinkansen there. They were so nice and switched gears and met up with us at the train station. They were complete lifesavers and so understanding. Our communication were through What's App and their responses back were quick and professional. They definitely go above and beyond, and again I am grateful. Anytime I need transportation around the Osaka Kyoto area I will definitely be contacting them. They are worth it!! Contact them now!! haha! Thank you again for turning what being a rough start to our first time in Japan to an amazing one!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jill T 
 
2026-06-29
 
 
  
I cannot explain just how convenient and smooth this was. There were 6 of us including two children and one elderly person with physical limitations. The driver met us and the company kept in contact with photos and a map of where the pickup was located. The van was clean, and the ride was very smooth. It’s DEFINITELY worth the cost!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Osbert Poniman 
 
2026-06-28
 
 
  
Arranged full day transport for day trip from Osaka to Amanohashidate, overall very great experience for our family. Chauffeur provided exceptional and premium service throughout our journey, exceedingly beyond our expectation. Would highly recommend if anyone looking for hiring a private charter.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Andrea Ronning 
 
2026-06-24
 
 
  
KenOsaka car service was the right choice to have made to connect our journey from Hiroshima to Osaka, by bullet train and then Ken Osaka transfer to our temple stay in Koyasan. Our driver met us right outside of our bullet train car. We then booked the car service to pick us up and deliver us back to Osaka to return to Tokyo. Prompt communication all during the inquiry and booking process, as well as the day of both services. We strongly recommend this service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Prashant Shetty 
 
2026-06-24
 
 
  
Absolutely Fab Service! From punctuality,  to helping you get your luggage ina nf out of the car , to ensuring a smooth journey all with warmth.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jerry Ho 
 
2026-06-19
 
 
  
I requested a private transportation service online at the last minute, and the host responded promptly and arranged a private van large enough to accommodate my family. The driver arrived on time and transported us safely to our destination. I truly appreciated the quick response, smooth coordination, and reliable service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Hot Dog 
 
2026-06-17
 
 
  
We used Ken‘s Taxi recently from KIX airport to Downtown Osaka. The communication w/ the Company was great, the instructions on how & where to meet the driver were clear and precise. Driver was punctual and very professional. The car was spacious and very clean. Well invested money after a long flight and highly recommended.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kristen Anson 
 
2026-06-16
 
 
  
We had a slight delay at the airport and our driver was very patient with us and got us to our destination safely.  He also made sure we were able to get into our place which took some extra time.  I Highly recommend Kens Osaka Taxi!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Egor Bocharov 
 
2026-06-05
 
 
  
Great service! Just what you want when you want to be picked up in an unknown airport. Precise confirmation, detailed instructions, pickup in the exact place. My best recommendations!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Hayward Welcher 
 
2026-06-04
 
 
  
We had an amazing experience with Ken's Taxi for our arrival in Osaka. They picked us up right from the airport and took us straight to our hotel, making the start of our trip completely stress-free. The entire process was incredibly smooth, but what we appreciated most was the constant communication on WhatsApp. It gave us total peace of mind knowing exactly where to go and what to expect. Professional, reliable, and highly recommended!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Eric Donnet 
 
2026-06-04
 
 
  
We used your services for transporting 9 people; we appreciated the quality of your service, your professionalism, and your punctuality; your company is highly recommended.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Palak Choudhary 
 
2026-06-04
 
 
  
We booked a trip from Koyasan to Osaka. The driver was very professional and also knew the routes to avoid traffic. It was a very smooth experience, from booking to us reaching our destination. Would 100% recommend their service
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sandun Wanniarachchi (Sam) 
 
2026-05-25
 
 
  
We booked a van with Ken's Osaka Taxi for our transfer from Kansai Airport to our hotel in Osaka, and the experience was fantastic. Before we arrived, the company provided detailed instructions on the exact pickup location, which made finding our ride completely stress-free. Our driver Kondo, was wonderful—incredibly friendly, professional, and very helpful with loading and unloading all of our heavy luggage. The van was spacious, clean, and comfortable. Highly recommend their services!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Suresh Muthukrishnan 
 
2026-05-24
 
 
  
Excellent airport transfer service We used Ken’s Osaka Taxi for our airport pick‑up in Osaka, and the experience was excellent. Our driver, Mr Yasuda, was extremely courteous and helpful, especially with luggage loading and unloading, which made the arrival very smooth after a long journey. We had an unexpected change in schedule due to a missed connecting flight, and the taxi company was very accommodating. Their communication in English was clear, and they were prompt and responsive on WhatsApp, which was very reassuring during a stressful situation. The vehicle was clean and comfortable, the pick‑up was perfectly coordinated, and the service was professional from start to finish. We would definitely recommend Ken’s Osaka Taxi and would not hesitate to use them again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Maria Mijares 
 
2026-05-19
 
 
  
Fue un servicio excelente, estuvieron a tiempo esperándonos en la estación de tren exactamente al bajarnos del tren. Los choferes están altamente capacitados, nos llevaron a Koyasan, un hermoso pueblo en las montañas y todo fluyó de maravilla.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Alys F 
 
2026-05-12
 
 
  
Highly recommend this tour company for a sight seeing tour around Osaka / Kyoto. I was able to arrange a full day tour with less than 24 hours notice. Pick up from our hotel at 9am and back at 6pm for a reasonable price in a luxury van. Driver was very friendly and accommodating to our needs and explained the best places to walk to maximise our experience. I came across these guys via a google search and would happily use them again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gabi Moldoveanu 
 
2026-05-01
 
 
  
Excellent experience! The service was flawless from start to finish—punctual, highly professional, and delivered with genuine friendliness. The driver was courteous and made the journey smooth and stress-free. Communication via WhatsApp was fast and responsive, which added great peace of mind. Highly recommended for anyone looking for reliable and top-quality transport in Osaka.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Carla Armbruster 
 
2026-05-01
 
 
  
Excellent communication, very professional and polite and reliable. No language stress as the English was perfect.I personally think it’s best to book directly with  a company rather than deal with a third-party, especially if there are any issues. It’s very reassuring to get updates when you are traveling to be reassured that your ride will be there when you need it. We were staying in a more remote area, a temple in Koyasan. The only other option out required numerous transfers, which seemed overwhelming with luggage, especially  during Golden week. This ride was worth every penny I would highly recommend the service! I would like to add the driver was very professional, and the car was spotless!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Timo Tammisto 
 
2026-04-30
 
 
  
We used Kens Osaka Taxi twice during our trip, airport pickup and transfers between Koya and Kyoto. Excellent, timely, polite service. Perfect communication and clean vehicles. Great all around!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 burak akdöner 
 
2026-04-30
 
 
  
Everything was very well thought-out. Driver was punctual, there was no bad surprises about the car, exactly what we were told before. Easy to communicate. Price is not expensive also not very cheap. Would recommend
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 John O'Connor 
 
2026-04-29
 
 
  
Very good service. Arrived on time and got us to our location in style. The drivers were very accomodating for a large group with lots of luggage. We booked two large vans with short notice and they were very helpful. Great way to get from Kyoto to Osaka in less than an hour, hotel to hotel with no hassle. Highly recommend Ken and his team.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ivana 
 
2026-04-29
 
 
  
Très bon service! Contact aisé et rapide. Chauffeurs ponctuels et très aimables. Je recommande vivement !
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Robyn Mohr 
 
2026-04-24
 
 
  
Ken’s Osaka Taxi was excellent from our initial inquiry all the way through our airport pickup in Osaka. Our driver was exactly where he said he would be, making him very easy to find. He assisted with our luggage and drove us smoothly to Kyoto. After a 12.5-hour flight, his attention to detail and professionalism were especially appreciated.  Highly recommended.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ajit Khanse 
 
2026-04-19
 
 
  
Kens Osaka Taxi Service was fantastic. Before deciding we explored various options for going from Shin-Osaka to/from Nara for visiting various locations and finally short-listed the Kens Osaka Taxi. We never regretted our decision. The rates for six hours were reasonable for the cherry blossom period. The driver was knowledgeable and very courteous. The service is highly recommended.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Boo White 
 
2026-04-15
 
 
  
Ken’s Osaka Taxi service was outstanding. Mr. Fujiyama went above and beyond in every area of service. We had a late night arrival and a super early departure time. He was on time and very kind to us. Ken’s Taxi service also did an outstanding job of keeping me updated which gave us a sense of peace and security. I would highly recommend them to anyone who is visiting Osaka and in need of transportation.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nikolai Ivanov 
 
2026-04-12
 
 
  
Our group had two drivers take us to the airport. They were both 15 minutes early and were very kind and helpful with our luggage. We would definitely use their services again!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Danny Ah Chong 
 
2026-04-12
 
 
  
Contacted kens osaka taxi by email after visiting their website. Communication was easy and vehicle comfortable. They can recommend which size vehicle to order based on pax and luggage details. Great service
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 E R 
 
2026-04-11
 
 
  
Great experience getting car transfer from Kyoto to Koya with a stop in Nara for deer. Also we used Ken for transfer from Koya to Osaka airport. Great communication during booking and prior to scheduled transfers. Polite, punctual, highly professional drivers. Highly recommend.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nick Johnston 
 
2026-04-05
 
 
  
Unmatched service. Our driver met us in the hotel lobby and because there was no parking nearby, he took the time to bring all our bags to where he had parked, then he drove back to pick us up. We had also requested a rear-facing child set and the driver was familiar with its usage and adjustments. After a smooth and swift ride to Osaka airport (KIX), he brought us to the closest door for our airline and grabbed a porter cart from inside before stacking our bags for us. Finally, and this was so kind, he gave us a small toy for our child. Absolutely amazing service that was far more than we’d expected. I can’t recommend Ken’s enough. If we ever travel to Osaka again (we hope to) I we would use Ken’s Osaka Taxi service again.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sven Dirks 
 
2026-03-13
 
 
  
Very smooth and very professional. After booking online, all further communication was in almost flawless English via WhatsApp. The driver was on time, had a well visible sign with our name on it, and was very friendly. The car was nice, clean and quiet. Highly recommended!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 peeti metadec-ahu.com 
 
2026-02-28
 
 
  
We had a truly exceptional experience with our chauffeur during our recent trip to Osaka, Kyoto, and Arima Onsen. From the very first pickup, our driver was incredibly punctual and professional. Communication was very easy, which was vital for our complex itinerary—including specific luggage transfers, distillery visits, and dinner reservations. He was very friendly and polite, making our family feel comfortable and welcome throughout the entire journey. Everything stayed perfectly on schedule, and his driving was safe and smooth. He truly went above and beyond to ensure our trip was stress-free. We highly recommend this service for anyone visiting the Kansai region!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Liz C 
 
2026-02-05
 
 
  
The drivers are never late, they are friendly and very helpful. The customer service never fails. They are accommodating and friendly as well!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 hari martono 
 
2026-02-05
 
 
  
Great Service, I contact Ken Osaka Taxi for last minute Airport Transfer from Nagahoribashi, Osaka to Kansai Airport and they can provide the transport with a very nice and polite driver
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 M. D. 
 
2026-01-07
 
 
  
For the transfer between airport in Osaka and hotel in Kyoto and back, I put my trust in Kens Osaka Taxi. And it was a perfect experience. Starting with swift and easy communication, the customer service was outstanding. The Pick-Up aut the locations went smoothly, given the clear instructions about meetingpoints. The drive was a pleasent journey, giving a opportunity to enjoy the cityviews. Yes, I admit: There are cheaper options around for the airport transfer. Public Transport in Japan is in general quite amazing. However, I wanted to avoid being a nuisance with my lager luggage for the people in Public Transport. And personally it was also the most convienient way for myself. So I would choose Kens Osaka Taxi any time again. Thank you again for your sevice.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Greg Bourke 
 
2026-01-05
 
 
  
My wife and I used Kens Osaka for the first time in December 2025. When I booked I made an error which together with Kens staff we corrected easily and without fuss. Our pick up was the same. We received precise instructions on where to go when we cleared customs. Our plane was early, something which rarely happens, but when we went in to the terminal Kens man was waiting for us. An easy drive in to Osaka and we were soon at our hotel. Kens delivers in their promises.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 L/R Hesmondhalgh 
 
2025-12-26
 
 
  
I can recommend without hesitation Ken's Osaka Taxi for all your travel and transportation requirements. Ken and his staff (including drivers and those in the office with the challenging task of replying to my questions and requests) were the most capable, skilled, professional, human and at times even endearing people I have had the privilege to communicate with in forty years of global travel. When I needed to coordinate the timing of business or social events in different cities, Ken or his staff quickly did the research I wasn't able to and put together itineraries that worked perfectly. The drivers and vehicles were, as expected, absolutely perfect. His rates were more than comparable with the larger companies and the service so much better than the, shall we say 'snobbish?' businesses that you may see listed first. Don't make that mistake: just think of Ken's and you'll be fine. More than fine; there will be no regrets, only the best of treatment and memories of your travels.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Willy Choo 
 
2025-12-25
 
 
  
Trustworthy and reliable transfer provider! Driver was punctual and drove safely and pricing were reasonable Strongly recommended.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 R 
 
2025-12-06
 
 
  
Ken’s Osaka Taxi arranged our transfer from Koyasan to Kyoto. The service was excellent: very responsive via WhatsApp, reliable, and offered a fair price. Everything went smoothly, and I would use them again without hesitation. Highly recommended!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Misti Lundstrom Rehder 
 
2025-12-05
 
 
  
We were three couples arriving by cruise ship in Osaka who really wanted to spend the day exploring Kyoto. Since we needed both a driver and a translator for the entire day, we reached out to Ken’s Osaka Taxi—and we’re so glad we did. Working with Ken to plan our itinerary was incredibly easy. We had a rough idea of what we wanted to see, and he offered great suggestions and filled in all the gaps. He then created a clear, well-timed schedule for us. When we arrived, our very professional driver, Mr. Sakamoto, was waiting right outside the ship. He drove us smoothly to Kyoto, where we met our translator, Ms. Akiko. The coordination between our driver and translator was seamless. They worked together perfectly to ensure we stayed on schedule at every stop. I cannot recommend Akiko highly enough. She was absolutely outstanding, and we learned so much about Kyoto from her. She managed to guide all six of us through the very busy Nishiki Market with ease, offering recommendations on what to try and what to buy. She even taught us how to thank people in the local dialect and shared fascinating insights about Kyoto’s Geiko and Maiko culture. I honestly cannot recommend this company highly enough. They were exceptional in every way. Communication was excellent from start to finish, and their personalized service made all the difference. It was our ideal day trip and they made it happen.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Katrien Bottez 
 
2025-12-04
 
 
  
I'm so glad I contacted Ken when my daughter went to Japan alone for her internship. Since it was her first time in Japan, and she was traveling alone at 20 and didn't speak the language, I wanted to be sure someone would be there to meet her at the airport. The taxi service not only waited for her but also sent me a message to let me know the pickup had gone smoothly and that my daughter had been safely dropped off at her hotel. So, I didn't hesitate for a second to contact Ken again to take my daughter back to the airport after her internship. Ken was kind enough to send me a message then as well. The entire communication went very smoothly, and they clearly agreed with my daughter beforehand where and when the pickup would take place. I highly recommend this company. They do a fantastic job. Thank you again.
  
 
 
 
 
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